FAQs

General Questions

To let you know exactly how much your project will cost and guarantee our price in writing for 30 days, we need to do the following:

  • Set up a specific time to meet with you.
  • We will then carefully measure every inch of the remodeling project, discuss the products and options available with you and have you examine a sample of the appropriate product.
  • You are not required to make a decision at that time.

We realize that your time is precious, and we find when we do not follow this procedure and "ballpark" an estimate without all decision makers present we end up frustrating people with a very inaccurate estimate. We can also save your valuable time with an in-home renovation estimate because we can answer all decision makers' questions at this initial meeting.

We do not offer senior "discounts", a special price if you "buy today", etc. because we consider those tactics sales gimmicks. That is, we would have to raise our "list price" to cover the "discount" we would be giving you.

Instead, we give you the best price we can--no matter your age or whether you clipped a coupon. Sometimes, our suppliers will offer sales or offers & we will pass those on to you if they are available at the time of your purchase. We just want to be fair and honest with people. Period.

Miller Custom Exteriors lays down floor protection in all areas were we will be renovating and walking in your house and we take care not to damage your landscaping as well. Should we dirty the floor, we'll gladly have it professionally cleaned for you by our affiliated company.

We also respect your household by prohibiting our workers from using loud radios, profanity or smoking on the job site.

The various types of Miller Custom Exteriors apparel can easily identify all Miller Custom Exteriors employees and all work crews drive clearly marked company trucks.

If something happens on your property and the company at fault has little or no coverage, you might end up being financially responsible. Miller Custom Exteriors carries a $2,000,0000 policy for liability and a commercial umbrella policy of an additional $1,000,000 that covers things such as auto accidents and personal injury to give our company and our customers full & thorough protection in case of damage, injury or accidents. We recommend that you contact our insurance agent directly to confirm that our policy is current.

Checking a company's record with the Better Business Bureau is a must. It's easy; just call 800-825-8887. All you have to do is input the company's phone number that you are investigating. Miller Custom Exteriors has always had a satisfactory rating with the Better Business Bureau.

Miller Custom Exteriors has a full time service manager on staff, so when you have an issue, he will come to your house in a timely manner. He will fix the issue or order the replacement parts and return to install them at another time.. Whether its 10 days or 10 years later, if you have any issues caused by manufacturers' or workmanship defect, we will take care of them.

No, our salespeople are not commissioned. We want them to be focussed on helping you solve your problem, not with selling you at the highest price.  This takes the pressure off you to buy.

Roofing

Yes, but like with any roof, care should always be taken.

A study conducted by the Acoustic Group found that the sound from a metal roof was only 6 decibels greater than that of a conventional asphalt roof. With ABC Roofing's four way locking and fastening system and the proper underlayment, this roof will not contribute to additional noise.

Although ABC Roofing may cost more initially, an ABC Roofing  metal roof should never need to be replaced and therefore should be less expensive over the life of your home. Common asphalt shingles have a shorter life span and will need to replace periodically (the average lifespan of an asphalt roof in Ohio is 15-20 years in the best of conditions) and so will probably be more expensive over the life of your roof.

ABC Roofing Shakes and Slate are designed to withstand the impact of most hail storms. Their double embossed panels made of 28 gauge steel  will help minimize damage that might be caused by hail.They are covered by a hail protection warranty, carry the highest hail protection rating--class 4-- and are approved by many insurance companies for reduced homeowners insurance rates.

The metal used in the manufacturing of ArrowLine Shingle-Shakes will reflect the majority of the rays from the sun and therefore minimizes any heat build-up in your attic. This means that you could actually have a cooler attic when combined with proper ventialtion.

ArrowLine Shingle-Shakes should be the last roof system that you ever buy. ArrowLine Shingle-Shakes were designed to withstand the extreme cold of the northern regions and the blistering heat of the southern states. ArrowLine Shingle-Shakes carry a Lifetime Non-Prorated Limited Warranty.

Grounding of metal siding and roofing is not required by most major building code organizations. Some local building codes might require it, so check with the local inspectors before starting the job.

Get In Touch With Us

Call us for a free price quote 800-589-4905 or 330-695-4905

Or fill out and submit the form below

To let you know exactly how much your project will cost and guarantee our price in writing for 30 days, we need to do the following:

  • Set up a specific time to meet with you.
  • We will then carefully measure & inspect every inch of the remodeling project, discuss the products and options available with you and have you examine a sample of the appropriate product.
  • You are not required to make a decision at that time.

We realize that your time is precious, but we believe that it is misleading and professionally irresponsible to provide a price on the phone. We can also save your valuable time with an in-home renovation estimate because we can answer all decision makers' questions at this initial meeting.

Miller Custom Exteriors would be happy to perform a FREE price quote for you. Simply fill out and submit the form below, and a representative will contact you shortly to schedule a time to discuss your needs.

Service Interest (Ctrl or Cmd click to select multiple services)